FAQ

Herbalism is a simple, enduring practice of building a deeper connection between people and plants. It is how any person, in any part of the world might look to plants to uphold their health and the health of others. We go into depth about Herbalism and what any beginner should know about it in our blog post: “5 Things for Beginners to Know About Herbalism”.

Adaptogens are a group of plants that help us adapt to stress. Adaptogens do not eliminate stress, they don’t reduce stress, they help us adapt to stress. Read more about how adaptogens work in our Herbal Glossary.

Tinctures can be taken in a variety of ways. You can take them straight into your mouth, or under your tongue, though this may burn due to the alcohol content. Our favorite way is in about two ounces of water, down the hatch. Or you can get fancy and put them in sparkling water. The bottom line is that you need to make sure you take all of the tincture, and there’s no right or wrong way to take a tincture.

All of our tinctures can be combined. We recommend taking no more than 3 at a time. 

All of our products are technically gluten free. Anything containing milky oats should be approached with caution if you have Celiac’s. I have seen it cause problems for some gluten-sensitive individuals, and leave others feeling great. Other than milky oats, we are gluten-free.

We highly recommend you consult with your trusted healthcare provider or a local herbalist before starting a new herbal regimen. 

Most of our products are USDA-certified organic. We source organic ingredients whenever possible. All organic ingredients are indicated as such on product pages.

California Proposition 65 is unique. It is a labeling regulation for California consumers and not an FDA or national standard related to health or safety. Even if a product is acceptable to consume, in California, Proposition 65 requires a consumer warning if a product contains one of approximately 900 listed substances. The amount of the particular substance in dietary supplements that triggers the label warning is very low.

A microscopic amount of lead triggers this warning. Lead exists in our air, soil, water, and food crops and the level that triggers this warning is far below the level associated with actual reproductive harm. Because Prop 65 warning levels are stringently low, it is common to find such warnings posted in California restaurants, hotels, schools, grocery stores, hospitals, etc.

It is not a national standard relating to the health or safety of the product. No other state has such a labeling regulation as there is no warning required for sales to residents of the other 49 states. However, because we ship to California and have other stockists in California, or who sell online and ship there as well, we believe it is best practice to include the warning.

Visit our blog post here to learn more.

Lauren went to the Appalachian Center for Natural Health and obtained a three-year clinical herbalist certification under registered herbalist Phyllis D. Light.

Read all the herbal books you can get! We love anything by Rosemary Gladstar. Check out our list of "The Best Herbal Books for Beginners" or just visit our blog.

Because we are a small small business, we do not have a sample program. We hope to change this in the future! Thanks for supporting small business.

We do. Our digital gift cards are available here.

Due to the nature of our products, we cannot accept returns on any of our products.

We don't include physical packing slips with prices, so you're all good.

We definitely do. The best way to stay informed about discounts is to sign up for our newsletter.

We have taken a pause on international shipping for the time being.

Truth be told, shipping is expensive. We have spent a lot of time refining the shipping process so that you, our beloved customer, pay the best rate when we ship out your orders. The cost of shipping is generated based on the carrier, destination, box size, and total weight of the package. Our fulfillment team takes care to pack our packages with recyclable and sustainable packing materials, avoiding all bubble wrap and styrofoam. This cost also takes into consideration the time it takes to pack each order with care and the cost of buying environmentally conscious packing materials.

If you entered the wrong billing address, as long as the payment was processed, it’s usually not an issue. If it does actually charge the wrong person, let us know, and we can refund the order to that person and send you an invoice.

Yes! Shoot us an email with your new shipping address, and as long as the shipping label has not been printed yet, we’ll change it!

If the order has already shipped, we cannot change the shipping address en route.

Sorry to hear that! We try our best to get things right, we are only human and sometimes mistakes happen, but we’ll make it right. Shoot us an email at customercare@woodenspoonherbs.com, and we will resend missing items to you at no further cost.

Typically, your package will show up within a few days to a week. Sometimes shipping carriers will mark packages as delivered a day or so before they actually are in order to meet quotas, so consider it a delivery window and keep an eye out for the delivery! Once the package has left our warehouse, the carrier is responsible for your package and delivery. If it has not shown up after 5 business days of being marked delivered or was lost in transit, send an email to customercare@woodenspoonherbs.com and we can help with next steps.

Please note that if your order is lost because you entered the wrong shipping address, you are responsible for covering the costs of having it resent.

With more online goods being purchased directly by consumers than ever before, bad things can happen to good packages. Unfortunately, carriers often waive responsibility for these mishaps, or have convoluted and inconvenient methods for retrieval or replacement.

We created the Shipping Protection to offer you the ability to add peace of mind to your shopping cart. If you choose to purchase the Shipping Protection, then should the worst happen and your package be lost, damaged, or stolen in transit, we’ll replace your order immediately, no questions asked. This saves you the time and energy of opening up a case with third-party carriers or insurance services.

Oh no! If you received a broken or damaged product, please send us a photo of the item and your order number to customercare@woodenspoonherbs.com and we will take care of things.

Subscriptions are delivered either monthly or bi-monthly. You’ll get 15% off every subscription order and you’ll never be out of stock! It’s a win.

You can manage all of your account details from your Account page. If you are a subscriber, you can also edit your information there and cancel or skip a delivery at any time.

If you have any issues accessing your subscription account, then click here. Once you enter either the email or phone number you used when you placed your subscription order, you will be sent a one-time use code to access your account.