Frequently Asked Questions
What is Prop 65?
California Proposition 65 is unique. It is a labeling regulation for California consumers and not an FDA or national standard related to health or safety. Even if a product is acceptable to consume, in California, Proposition 65 requires a consumer warning if a product contains one of approximately 900 listed substances. The amount of the particular substance in dietary supplements that triggers the label warning is very low.
A microscopic amount of lead triggers this warning. Lead exists in our air, soil, water, and food crops and the level that triggers this warning is far below the level associated with actual reproductive harm. Because Prop 65 warning levels are stringently low, it is common to find such warnings posted in California restaurants, hotels, schools, grocery stores, hospitals, etc.
It is not a national standard relating to the health or safety of the product. No other state has such a labeling regulation as there is no warning required for sales to residents of the other 49 states. However, because we ship to California and have other stockists in California, or who sell online and ship there as well, we believe it is best practice to include the warning.
Visit our blog post here to learn more.
How do I take a tincture?
Tinctures can be taken in a variety of ways. You can take them straight into your mouth, or under your tongue, though this may burn due to the alcohol content. Our favorite way is in about two ounces of water, down the hatch. Or you can get fancy and put them in sparkling water. The bottom line is that you need to make sure you take all of the tincture, and there’s no right or wrong way to take a tincture.
Can I combine tinctures?
All of our tinctures can be combined. We recommend taking no more than 3 at a time.
Are your products gluten free?
All of our products are technically gluten free. Anything containing milky oats should be approached with caution if you have Celiac’s. I have seen it cause problems for some gluten-sensitive individuals, and leave others feeling great. Other than milky oats, we are gluten-free.
Where did founder Lauren Haynes study herbalism?
Lauren went to the Appalachian Center for Natural Health and obtained a three-year clinical herbalist certification under registered herbalist Phyllis D. Light.
How can I learn more about herbalism?
Read all the herbal books you can get! We love anything by Rosemary Gladstar. You can also visit our blog.
What is your return policy?
Due to the nature of our products, we cannot accept returns.
Do you ever offer discounts?
We definitely do. The best way to stay informed about discounts is to sign up for our newsletter.
How long will my order take to ship?
We do our best to get your orders out as fast as possible, typically within 1-3 business days.
Are your products safe during pregnancy and/or breastfeeding?
We recommend you consult with your trusted healthcare provider before starting a new herbal regimen.
Are your products organic?
All of our tinctures, teas and powders are certified organic. Our topicals use 100% organic ingredients, but have not been through the certification process yet.
Do you have samples?
Because we are a small small business, we do not have a sample program. We hope to change this in the future! Thanks for supporting small business.
Do you ship internationally?
We have taken a pause on international shipping for the time being.
Do you offer Gift Cards?
Yes! We have digital gift cards available here.
Can I change my billing address?
If you entered the wrong billing address, as long as the payment was processed, it’s usually not an issue. If it does actually charge the wrong person, let us know, and we can refund the order to that person and send you an invoice.
Can I change my shipping address?
Yes! Shoot us an email with your new shipping address, and as long as the shipping label has not been printed yet, we’ll change it!
If the order has already shipped, we cannot change the shipping address en route.
My package was marked as "delivered" but has not arrived yet. What do I do?
Typically, your package will show up within a few days to a week. Sometimes shipping carriers will mark packages as delivered a day or so before they actually are in order to meet quotas, so consider it a delivery window and keep an eye out for the delivery! Once the package has left our warehouse, the carrier is responsible for your package and delivery. If it has not shown up after 5 business days of being marked delivered or was lost in transit, send an email to email@example.com and we will happily resend it to you!
If your order is lost because you entered the wrong shipping address, however, you are responsible for covering the shipping costs of having it resent.
My item arrived broken or damaged, help!
Oh no! If you received a broken or damaged product, please send us a photo of the item and your order number to firstname.lastname@example.org and we will take care of things.
My order is missing an item/I received the wrong item, help!
Sorry to hear that! We try our best to get things right, but we are only human and mistakes happen, but we’ll make it right. Shoot us an email at email@example.com, and we will resend missing items to you at no further cost.
Thank you for supporting us!